Return Policy

Last updated: October 19, 2026

Every Ridgeline Maps print is made to order for you, so all sales are final. We don't accept returns or exchanges, and we can't give refunds for a change of mind or because a print isn't what you expected. Please check the print size and product photos before you order, and email us first if you have any questions.

Damaged or misprinted prints

If your print arrives damaged, has a printing defect, or isn't the print you ordered, we'll replace it at no cost to you. Email mike@ridgelinemaps.com within 14 days of delivery with your order number and photos of the problem (and of the packaging, if it was damaged in shipping). You don't need to send the print back unless we ask.

Lost packages

If your order hasn't arrived within the expected delivery time, email us. We'll work with the carrier and our print studio to track it down or send a replacement.

Canceling an order

You can cancel within 24 hours of ordering for a full refund, as long as your print hasn't gone into production. Email us as soon as possible.

Custom maps and commissions

Commissioned work follows the terms agreed for your project.

Printing and shipping

Each print is made to order by our print studio. Printing takes 2–3 business days once your order goes into production, plus shipping time to your address. Prints ship rolled in a kraft mailing tube.

Our print studio, Lumaprints, answers more questions about paper, packaging, display and care in its FAQ. Where anything there differs from this page, including returns and refunds, this policy applies to orders from Ridgeline Maps.

Your rights

Nothing in this policy limits any rights you have under the consumer laws where you live.

Contact

Questions: mike@ridgelinemaps.com